At Opus Lighting Technology, we design our products with quality at the forefront and we want you to shop with confidence. As such, all LED products (which is most of our products) come with a 2-year guarantee.
If an LED product (light bulb, torch, night light, etc) that you have purchased from us has failed, broken or become faulty within 2 years of the date of receipt, we will be more than happy to offer you a full refund or replacement (depending on what you prefer).
We may ask you to return the product to us so that we can undergo testing but if this is the case, we will pay for the shipping to return the product to us.
Due to their short life spans, any non-LED items (halogen or incandescent) do not have guarantees so we always encourage our customers to choose LED. If you do experience issues with non-LED items, we always encourage you to let us know and depending on the circumstances, we will be able to replace or refund your purchase.
What is not covered under our LED guarantee?
If it becomes apparent that the product has been tampered with, modified or misused in an obvious way then we will consider this as having voided the guarantee.
‘Misuse” includes, but is not limited to, incorrect operation by the user, use of non-dimmable bulbs on a dimmable circuit or connection to or operation with an unsuitable power supply. ‘Tampering’ or ‘modification’ can be interpreted as any activity designed to alter the product in such a way that it can be used in a manner that wasn’t intended by its original design. This can include rewiring, removing plugs, home repairs or changing components. Unfortunately, we won’t be able to replace or refund any purchases that have undergone any such process.
What about our initial 30 day returns?
Regardless of the product type, any purchase made on our website can be returned to us within 30 days of receipt. As long as we are notified prior and items are returned to us within 30 days of receipt, we will either replace it or refund in full (depending on your preferences). Please note that items must be returned in their original packaging and in sellable condition.
What should I do if I want to return an item?
If you wish to return an item you purchased from us, it’s important that you contact us first so that we can arrange the return. If your item is faulty and falls within its guarantee period, we will send you a returns number and postage label so that you return the item to us for a full refund or replacement. If the item is not faulty and you wish to return it to us, you will still need to contact us so that we can set up the return and send you instructions to return the item to us.
If you have any further questions about our Guarantee or Returns Policy, please feel free to contact us.
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